Client Support

Dedicated support for help when you need it

Taking pride in what we do

Supporting our clients is as equally important to us as developing the solution; we are proud of our consistently high levels of customer service provided to our clients

All our solutions, hardware, databases, operating systems and third party software are supported directly through our experienced Service Desk. We have a dedicated, client-focused team in place, available to take your call, supported by our Service Desk Manager and dedicated Service Delivery and Account Management team.

 

Our Service Desk team have extensive knowledge across our suite of products and clients, using a powerful call management tool to record and prioritise requests as soon as they are received. Our support system is designed to follow the IT Infrastructure Library (ITIL) incident management lifecycle and is configured to ensure that we exceed agreed Service Level Agreements (SLAs) set up between us and our clients.

 

This service is provided during our standard hours, however key trading hours to include early mornings, evenings and weekends can be arranged on an individual basis to match your requirements.

 

In order to maintain a consistently high level of service and quality support for all our clients’, our Service Delivery Managers or Account Managers undertakes regular site visits at agreed intervals.

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Focussed and dedicated support

Our Service Desk is contactable via a dedicated telephone number during business hours.

Outside of these times, our clients can send emails to our dedicated Service Desk mailbox or use our self-service support portal. Our self-service portal allows our clients to create, update, track progress and review incidents 24/7.

If required, a tailor made out of hours support service can be put in place, with a dedicated number connecting you to one of our Financier specialists to resolve critical issues.

Our Insights

ScotCash win twice awards at the Credit Awards 2018!

Welcom Digital is delighted to congratulate ScotCash on winning two awards at the prestigious Credit Awards 2018!

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Labour pledges cap on overdraft fees and interest payments

Labour says it would cap the total amount anyone could pay in bank overdraft fees or interest repayments. Shadow chancellor John McDonnell said he wanted to end the "national scandal" of low paid families trapped in debt. Labour said the policy could help 2.7 million people who are stuck with permanent overdrafts, saving them the equivalent of £86 each per year. The Treasury said it had already tightened the rules to protect debtors and cracked down on payday loans.

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Global FinTech funding hits record $5.4bn in Q1

VC-backed FinTech firms raised a record $5.4 billion in the first quarter of 2018, boosted by a dozen mega-rounds of at least $100 million, according to the latest figures from CB Insights

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£1bn deal for Leeds credit reference business

Callcredit Information Group, which is understood to be the second largest consumer credit bureau in the UK, has been bought by New York Stock Exchange-listed TransUnion.

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Third of consumers see defaults as lenders’ responsibility

Nearly a third of consumers see defaulting on a loan payment as being the fault of the lender rather than the borrower, a report has found.

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Consumer lending dropped 'significantly' in first quarter of 2018

The availability of consumer credit dropped “significantly” in the first quarter of 2018, according to a survey of credit conditions published by the Bank of England.

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Call us on 0845 456 5859

Welcom Digital Limited

The Exchange

Station Parade

Harrogate

HG1 1TS

T 0845 4565859

F 0845 4565253

Office hours

9am to 5.30pm Mon to Fri