Client Support

Dedicated support for help when you need it

Taking pride in what we do

Supporting our clients is as equally important to us as developing the solution; we are proud of our consistently high levels of customer service provided to our clients

All our solutions, hardware, databases, operating systems and third party software are supported directly through our experienced Service Desk. We have a dedicated, client-focused team in place, available to take your call, supported by our Service Desk Manager and dedicated Service Delivery and Account Management team.

 

Our Service Desk team have extensive knowledge across our suite of products and clients, using a powerful call management tool to record and prioritise requests as soon as they are received. Our support system is designed to follow the IT Infrastructure Library (ITIL) incident management lifecycle and is configured to ensure that we exceed agreed Service Level Agreements (SLAs) set up between us and our clients.

 

This service is provided during our standard hours, however key trading hours to include early mornings, evenings and weekends can be arranged on an individual basis to match your requirements.

 

In order to maintain a consistently high level of service and quality support for all our clients’, our Service Delivery Managers or Account Managers undertakes regular site visits at agreed intervals.

About_img

Focussed and dedicated support

Our Service Desk is contactable via a dedicated telephone number during business hours.

Outside of these times, our clients can send emails to our dedicated Service Desk mailbox or use our self-service support portal. Our self-service portal allows our clients to create, update, track progress and review incidents 24/7.

If required, a tailor-made out of hours support service can be put in place, with a dedicated number connecting you to one of our Financier™ specialists to resolve critical issues.

Our Insights

Welcom Digital at the CCTA

Welcom Digital is delighted to be sponsoring and participating in the CCTA’s Conference on Thursday 7th November at the Nottingham Belfry Hotel.

Read More

Bank of England governor appointment set to be delayed

The highly-anticipated appointment of a new Bank of England governor could be delayed until after a general election. The successor to Mark Carney is not likely to be decided by the current autumn deadline.

Read More

Consumer finance new business grows by 4% in July

New figures released by the Finance & Leasing Association (FLA) in September 2019, show that consumer finance new business grew by 4% in July, compared with the same month last year.

Read More

Customer 360 Event - Cape Town 2019

This event explores how organisations recognise that CX (customer experience) is the new battleground for differentiation. It considers how this rich complexity can drive better customer experiences and ultimately business success.

Read More

Welcom Digital selected as a finalist in Credit and Collections Technology Awards

We are delighted to announce that Welcom Digital is a finalist, along with our client Quanta Law, in the Credit & Collections Technology Awards 2019, in the Finance Lending Solution category.

Read More

World FinTech Report 2019 - featuring Open Banking and Open X

Capgemini and Efma have published a paper called 'World FinTech Report 2019'. Its discusses how open banking will eventually transition in an Open X phase, in which standardised API's, insights from customer data and effective collaboration prevail.

Read More

Call us on 0845 456 5859

Welcom Digital Limited

The Exchange

Station Parade

Harrogate

HG1 1TS

T 0845 4565859

F 0845 4565253

Office hours

9am to 5.30pm Mon to Fri