Workflow

Key benefits of Workflow:

Effective & Flexible Business Process Management

• Workflow is a full Business Process Management product with integration adapters built-in to transfer data between your existing office applications. By modelling your individual business process requirements, it is possible to increase efficiencies and minimise mistakes
• Workflow software ensures the user completes a step-by-step procedure, with built-in validation to ensure that each step has been successfully carried out
• Workflow also gives you the flexibility to alter your business processes dynamically with minimal cost implications
• The data flow engine enables you to generate screens, manipulate data, automate messaging, and follow a controlled path set by your own business rules

Simplifies task management and improves efficiency of users

• The user task queue offers a global view of 'things to do'. Tasks are queued and assigned to a group of users to be processed in priority order
• Users are only able to see tasks relevant to their role as the task queues mirror specific business processes
• Task assignment helps the user perform the necessary functions by presenting actions appropriate to the job in hand
• Incomplete tasks can be reassigned by 'super-users', who are in charge of a business process. This ensures tasks are not held up when a user is unavailable

Enables the automation of specific tasks

• Workflow software provides an automated task queue which enables tasks to be assigned and processed in the background
• Tasks can be forward dated to be carried out a pre-defined date and time in the future, for example generating a letter or status report, performing a credit score on a customer, updating a flag in a database or inserting a new record