Intrail

Intrail from Welcom gives you a complete order management solution, designed specifically to complement the way you work, which captures, processes and analyses all of your day-to-day transactions, all in one. Simply click on the features above to find out more.

Get goods in and goods out more easily

Simplify your order management requirements from buying in stock, to checking product specifications and availability on the shop floor by PDA, to accurately placing orders.

• Purchase new stock and put it on sale
• Manage orders, price promotions and incentives
• Track order status and product sales
• Make product enquiries and comparisons
• Take sales orders and arrange finance

Always deliver on time and on budget

Link your logistics management systems to optimise your stockholding, tailor orders, arrange delivery slots and plan delivery routes once customer finance is confirmed.

• Manage logistics at distribution centres
• Allocate or transfer stock to orders
• Track distribution centre performance
• Schedule deliveries and plan routes
• Handle returned goods

Instantly access all financial transactions

Integrate all of your financial information, from purchase orders through to delivery receipts, with full management and financial reporting for better decision-making.

• Manage budgets and ledgers
• Break down and analyse profits and expenses
• Create sales updates and financial reports
• Produce management account packs
• Generate stock reports for auditors

Provide the very best customer service

By arming your customer service representatives with the accurate information they need to to action customer payment queries, order changes or complaints.

• Build customer histories and consumer profiles
• Respond to customer calls quickly and efficiently
• Check complete purchase histories
• Respond to and track customer complaints

Cut the cost of your aftersales support

Efficiently handle aftersales enquiries by referring them to the nearest technician and ensuring they have the correct parts, or easily arrange a refund or replacement.

• Manage and maintain product warranties
• Identify problem products and inform the manufacturer
• Record, allocate and cost fault repairs
• Ensure support staff can perform the required work
• Manage product returns and refunds
• Maintain stocks of spare parts