Whatever your business sells, the journey from initial purchase to final delivery can be a long and winding road, but not with Intrail retail business software from Welcom.

Intrail is a complete, all-in-one order management and integrated logistics solution. Intrail retail software can be configured both to map your existing business processes and to incorporate future changes, helping you to maintain a competitive advantage.

Fully integrated & configurable

A complete retail solution for all of your stock, sales order processing, merchandising, customer management and accounting needs. The retail software supports links to postcode address files, credit reference agencies and your EPoS system for easy, accurate order processing and fulfilment.

Scalable and flexible

Customised to provide the level of functionality that best meets your business requirements, from small chains to hundreds of stores nationwide.

Easy and intuitive to use

The intuitive, Windows-based browser is designed for maximum functionality and makes Intrail friendly, fast and easy-to-use – in the office and on the shop floor.

Quick concise data input

Supporting back office functions with simple, logical data entry for quickly processing purchase invoices and raising credit notes to help keep your business running smoothly. It even has a database validation function to protect the integrity of your customer records.

Actionable and timely reporting

Enables quick and comprehensive data capture and interrogation, making it easy for you to access and manage the information you need to monitor your business performance, identify opportunities and make fast, efficient decisions.

Intrail from Welcom gives you a complete order management solution, designed specifically to complement the way you work, which captures, processes and analyses all of your day-to-day transactions, all in one. Simply click on the features above to find out more.

Get goods in and goods out more easily

Simplify your order management requirements from buying in stock, to checking product specifications and availability on the shop floor by PDA, to accurately placing orders.

• Purchase new stock and put it on sale
• Manage orders, price promotions and incentives
• Track order status and product sales
• Make product enquiries and comparisons
• Take sales orders and arrange finance

Always deliver on time and on budget

Link your logistics management systems to optimise your stockholding, tailor orders, arrange delivery slots and plan delivery routes once customer finance is confirmed.

• Manage logistics at distribution centres
• Allocate or transfer stock to orders
• Track distribution centre performance
• Schedule deliveries and plan routes
• Handle returned goods

Instantly access all financial transactions

Integrate all of your financial information, from purchase orders through to delivery receipts, with full management and financial reporting for better decision-making.

• Manage budgets and ledgers
• Break down and analyse profits and expenses
• Create sales updates and financial reports
• Produce management account packs
• Generate stock reports for auditors

Provide the very best customer service

By arming your customer service representatives with the accurate information they need to to action customer payment queries, order changes or complaints.

• Build customer histories and consumer profiles
• Respond to customer calls quickly and efficiently
• Check complete purchase histories
• Respond to and track customer complaints

Cut the cost of your aftersales support

Efficiently handle aftersales enquiries by referring them to the nearest technician and ensuring they have the correct parts, or easily arrange a refund or replacement.

• Manage and maintain product warranties
• Identify problem products and inform the manufacturer
• Record, allocate and cost fault repairs
• Ensure support staff can perform the required work
• Manage product returns and refunds
• Maintain stocks of spare parts